Customer Support (Japanese N1/N2)

Reviews issues and contacts customers to understand issues.

Ensures customers stay informed as to the status/solution of their issue.

Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Resolves or escalates multiple and varied customer issues.

Documents technical work and research.

Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Uses automated tools to deliver solutions for a wide range of issues.

Provides feedback on how to improve automated tools.

Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred) Can understand English technical document, and have basic English conversation skills Open for Freshers (able to work Fulltime) Customer service mindset Interested in the IT field WORKING TIME: 7:00 AM – 4:00 PM, Mon-Fri Includes holiday and Tet shifts as assigned, allowances provided per labor law Any shift or schedule changes will be notified by the department head

Annual Leave

Career Path

Laptop Provided

Insurance