Customer Support Collaborator (Remote)

Work with the product team to provide excellent customer support Help customers set up and use BSS Commerce Shopify apps.

Communicate technical issues to the development team and create follow-up tasks.

Keep customers updated on their requests.

Report common issues to the product team to help improve our apps.

Participate in regular online training sessions.

Handle additional tasks as needed (about 10% of your workload).

Preferably 20-25 years old. Working hours are from 0-5h(Optional weekend shifts). Proficient in English with an IELTS score of 7.0 or equivalent. Strong skills in communication, presentation, and analysis. Prior experience in Shopify customer support, and e-commerce is an advantage. Basic knowledge of HTML/CSS is a plus point. Team player with a fast learning ability.

Salary: 60,000 VND/hour, based on actual hours worked. Remote work 100%, enjoy the flexibility of working from anywhere. Gain experience with the latest technology and e-commerce trends. Improve your English and enhance client relations skills. Work in a dynamic and challenging setting that helps you grow. Flexible working hours, we proactively arranged weekly and monthly.