Customer Services Executive

Job Purpose Ensure accurate and timely shipment of handling and communication to deliver a positive customer experience. Job

responsibilities:• Handle daily inquiries from customers related to import/export shipments, booking, and documentation

requirements:• Coordinate closely with Sales, Operations, and carriers to ensure timely cargo delivery

Follow up shipment status and update customers promptly

Resolve customer issues or complaints...

At least 1 years' experience in customer service/ logistics

Good knowledge of Incoterms, shipping documents, and freight forwarding process.

Proficiency in English (spoken & written); Chinese or Korean is an advantage.

Strong communication, carefulness, problem-solving, and teamwork skills.

Customer-oriented mindset with attention to detail.

Ability to work under pressure with tight deadlines. Benefit

Competitive...

Thưởng: 13th month salary and performance bonuses, Tet (Lunar New Year) bonus.

Chăm sóc sức khoẻ: Full insurance coverage as per Labor Law, private health insurance.

Nghỉ phép có lương: Annual leave and company

benefits: birthday celebrations, wedding gifts, sick leave, etc.

Khác: Competitive salary based on experience and performance. Opportunities for career advancement and transfer to overseas branches. Professional and dynamic work environment.