Customer Services Engineer - EV Charger

JOB DESCRIPTIONS 1. Service Operations & SLA Management

Manage service partners and site engineers to ensure all issues are resolved on time in accordance with customer Service Level Agreements (SLA).

Track, record, and analyze service tickets; coordinate cross-department efforts for effective problem resolution. 2. After-Sales Technical Support

Provide on-site and remote after-sales technical support for customers...

Bachelor’s degree in Electrical Engineering or related field.

Solid knowledge and experience in electrical systems and after-sales technical support.

Proficiency in MS Word, Excel, and basic reporting tools.

Strong communication skills in English or Chinese (reading, presentation, and technical discussion).

Ability to work independently and under pressure; willing to travel when required.

Proactive,...

Thưởng: Competitive salary and performance-based bonuses.

Khác: Opportunities to grow your career in the fast-evolving EV and green technology industry. Exposure to cutting-edge EV charging technologies and international service management standards.