Tổng quan công việc
Job Description
Provide training for new hires to help them to be well-equipped with program knowledge & Soft-skills, preparing them for real life situations.
Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions in order to maintain agents' quality.
Identifying and resolving quality issues, addressing...
Kỹ năng chính
Yêu cầu
At least 1–2 years of experience in Training, Coaching, QA, or related roles within Call Center/BPO/Customer Service environment.
Good understanding of customer service operations and quality standards.
Experience conducting onboarding and soft-skills training for agents is highly preferred.
Good English communication and presentation skills.
Strong coaching, communication, and problem-solving...
Quyền lợi
Thưởng: Bonus
Chăm sóc sức khoẻ: Heathcare
Máy tính xách tay: Laptop
Thông tin bổ sung
Chăm sóc khách hàng, Nhân sự, Điện
Tiếng Anh