Customer Service Specialist

Receive, handle customer service requests, and provide optimal solutions regarding the company’s services

Guide, train, and support customers in utilizing the services and platforms of the Company and Alibaba Group

Coordinate with the Sales Department on tasks related to customer support

Connect and work with partners and relevant departments to thoroughly resolve any...

Bachelor’s degree or higher (Majors in Economics, Business Administration, Foreign Trade, Languages, or related fields are preferred)

Prior experience in Customer Service (CS) or a solid understanding of the E-commerce market is a plus

Fluent in English (Listening, Speaking, Reading, and Writing)

Confident and persuasive communication and presentation skills

Strong independent thinking, problem-solving,...

Thưởng: Holiday bonuses, 13th-month salary, and performance-based incentives

Chăm sóc sức khoẻ: Fully covered Social Insurance, Health Insurance, and Unemployment Insurance according to labor laws

Đào tạo: Structured and comprehensive training programs to support long-term career growth

Hoạt động nhóm: Open and cohesive corporate culture with regular teambuilding activities and internal events

Xe đưa đón: Free parking support

Khác: Professional, dynamic, and youthful international environment; frequent direct interaction with foreign partners/colleagues