Customer Service Officer

Working closely with Content Team to resolve complexity issues via inbound, outbound, email, chat, and messaging on various topics around terms, deposits, booking, pre-booking, cancellation, pick-up, …

Providing accurate, valid, and complete information by using the right tools, methods, and processes for customers.

College or Bachelor’s degree in any field;

From 1+ year of experience

An eye for detail and a detail-oriented approach;

Excellent communication and writing skills in English;

Having leadership experience is a plus;

Good analytical and problem-solving skills, self-motivated and proactive approach;

Prior experience in customer service/ booking tools is preferred;

Capable of working independently;

Able to work rotating shifts, especially, nightshift.

Rotating...

Thưởng: 13th Salary

Nghỉ phép có lương: 14-18 days annual leave