Customer Service Officer

1. Order management Order entry, order confirmation Follow up on order confirmations (goal all confirmations in place within 24h) Communication with customers and operations on order confirmations Communication internally to get an understanding of background to changes in orders Communication with customers on changes to orders (“early warning”) Support to customers with sample orders 2. Vendor Managed Inventory (VMI) management Close coordination with customer around management and alignment of max and min levels. Close monitoring of VMI consumptions and changes in customer forecasts. Close dialogue with operations around outlook and changes. Booking orders for replenishment. Very good experience in working with customer order management tools. Management of aged products according to customer contracts. 3. Documentation/Administration Archiving orders and other relevant documentation Understanding of business processes/quality systems – ensuring that we work in alignment with our processes. Creating monthly sales reports per customer to be distributed to customer purchasing and sourcing. Alignment on customer forecasts with customers; Key Account Managers (KAMs) and planning. Alignment on upcoming product launches and corresponding ramp volume

requirements:with KAMs, project managers and customers.

1.

Education background: College/University degree with related major.

2.

Professional knowledge of: Very good understanding of the supply chain process from order to customer delivery, including setup with carriers and customs.

Capable to support internal operations and customers in terms of prioritizations and finding pragmatic solutions.

A good understanding on supply chain process on customer side.

Very good understanding of VMI setup and management of VMI levels/customer interaction.

Capability to take on discussion with customers where select VMI or other inventory should be transferred to the customer as a result of aging or ramp downs.

Capability to analyze and review customer forecasts (Analytical).

Reality checks based on history and understanding of upcoming product releases.

3.

English: Excellent spoken and written English (Mandarin and German a plus but not required).

4.

Others: Excellent interpersonal skills and customer orientation.

Establishing a peer to peer relation with purchasing on customer side.

Very good knowledge of business processes/quality systems and understanding of the importance to work within these systems.

5.

Working Experience: at least 1 year working experience in supply chain environment.

Attractive salary, negotiable based on capability Lunch provided at the company canteen, with shuttle bus support Full participation in social and health insurance (BHXH, BHYT). Health insurance package for employees and their family members Participation in team-building activities and internal company events