Customer Service (Night Shift)

Answer incoming calls and address customer inquiries in both English and Vietnamese.

Receive and respond to customer’s feedback.

Identifying and assessing customer needs to achieve satisfaction.

Resolve customer issues and complaints promptly, professionally, and politely.

Assist other departments within the company as needed.

Working Hours Shift 1: 8:00 PM – 4:00 AM 5.5 days per week

Experienced in customer care or call centers is an advantage.

Excellent communication skills (listening, speaking).

Good English communication skills are a strong advantage. (English level IELTS 5.5 – 6.0 or equivalent) Empathy, patience, problem-solving skills, and the ability to work well in a team environment Skills in using computers and office software (Excel, Word).

Own a laptop/PC to support Work From Home (WFH) in case of emergencies.

Have responsibility, adaptability, and the ability to handle work pressure.

Due to the nature of night shifts, the ability to manage schedules and workloads is necessary to maintain health and well-being for nighttime work.

Career Path

Team-building events

Annual Leave

Insurance

Laptop Provided

Employee Award

Training/Certification