Customer Service Manager

Team Leadership: Supervise, coach, and mentor CS agents and Team Leads to ensure high performance and career growth.

Operational Excellence: Oversee daily workflow to meet critical KPIs, including EAHT and attendance.

Escalation Management: Handle complaints and complex issues from users or drivers with professionalism and a problem-solving mindset.

Process Improvement: Identify "room for...

Experience: Minimum 6 years in Customer Service or Operations, with at least 4 years in a supervisory or leadership role.

Communication: Native-level Vietnamese and Business-level English.

Tech Savvy: Proficiency in CRM tools, Google Workspace, and advanced Excel for data analysis.

Mindset: A "can-do" attitude with the ability to remain calm and decisive under...

Chăm sóc sức khoẻ: Health & Wellness: PVI Healthcare Insurance and annual health check-ups.

Nghỉ phép có lương: Paid Time Off: 18 days annual leave (15 vacation, 2 sick, 1 birthday).

Máy tính xách tay: Work Essentials: Laptop and all necessary equipment provided.

Khác: Perks: Monthly Lalamove App top-up and complimentary snacks. Team Culture: Regular events (Happy Fridays, team meals, team building, and Year-End parties)