Customer Service Manager

Job purpose: Responsible for leading and overseeing end-to-end Customer Service operations, including Customer Service Center, Customer Complaint Handling, and Operations Excellence, to ensure high service quality, operational efficiency, and compliance with defined processes, standards, and regulations—ultimately enhancing customer experience and supporting business objectives. Key duties/Responsibilities:

Lead and drive end-to-end Customer Service operations, including Customer Service...

From 5 years of experience in insurance, financial servic es, or telecommunications with leadership exposure

Strong understanding of customer service operations and multi-channel service models

Solid knowledge of insurance operations , policy administration , and customer retention initiatives

Proven leadership skills with ability to inspire, develop, and drive high-performing teams

Strong analytical mindset with focus on...

Thưởng: Competitive income, performance-based bonus, recognition programs

Chăm sóc sức khoẻ: Healthcare plan for employee and family, paid leave ≥ 18 days, dynamic and flexible working environment, strong team spirit

Đào tạo: Ongoing professional training, clear career path, development opportunities