Customer Service Intern

Position Title : Customer Service Intern Type : Full Time Reporting to : Customer Service Team Lead Location : On-site: HCMC and events locations in Vietnam Duration : At least 6 months Sunrise Events Vietnam (SEV) is recruiting a Customer Service Intern who will be working closely with our Sales Department team to service our Athlete Experience Service for the SEV portfolio, which includes up to 8 calendar events and includes tickets and registration. The role will include delivering a great experience to all our athletes and customers. You will be responsible for taking care of Athlete experience, client management and registration. Key

Responsibilities: Respond to customer requests and concerns through various channels for all of SEV's events (Facebook fanpage, email, Zalo, platform, phone call,..). Collaborating with other departments to resolve customer issues. Executing assigned tasks when needed. Handling cases related to category changes, distance changes, refund and direct registrations.. Collaborating with other departments to resolve customer issues. Other tasks assigned by leader/manager

Skills required: Adaptability and flexibility Problem-solving abilities Teamwork and collaboration Willingness to seek feedback

Requirements: Fluent in English is a plus Experience using AI-powered tools Experience in customer service is a plus Relevant majors may include organizing events, public relations, marketing, or other customer-facing fields is a plus Familiarity with email, MS Office (Word, Excel, PowerPoint) Willing to work weekends and during events.

Monthly internship allowances International, friendly, open environment with modern facilities. New, on-the-rise, on-demand industry that is rare to find in Vietnam, which will benefit your working background in the future. Rich learning opportunities and resources. Opportunities to learn about other aspects of Sports Events.