CUSTOMER SERVICE INTERN

Support customers throughout their booking journey via email, chat, social media, and other communication channels.

Help with bookings, including answering questions, making changes, and working with photographers to make sure everything goes smoothly.

Support the team in handling customer issues and complaints, and find suitable solutions or ask for help when needed.

Follow up on bookings and work with the team to make sure any issues are resolved.

Collect and relay feedback from customers to internal teams to help improve product and service quality.

Support other tasks as needed.

A current student or recent graduate who is interested in Customer Service, Operations, Travel, or Hospitality.

Good written and spoken English.

Friendly, patient, and comfortable communicating with international customers.

Responsible, detail-oriented, and able to manage multiple tasks.

Basic knowledge of office tools (Google Workspace / Microsoft Office).

Good problem-solving skills and a proactive mindset.

Willing to learn and comfortable working in a fast-paced startup environment.

Salary & Allowance Internship allowance: 3.000.000 - 5.000.000 VND Lunch allowance (50.000 VND/day), free parking fee.

Technological devices provided, such as laptops and external screens.

05 working days per week, 02 remote working days per month.

Career Growth Opportunity to work at a well-known company in the technology field.

No micromanagement.

You will be given the freedom to develop your own working plans and grow with us.

Education and Award Regular team training and seminars.

Available budget is for participating in personal development courses Quarterly awards for initiatives and achievements.

Working Environment Young, transparent, and initiative-driven.

Internal activities: Company trip (yearly), monthly birthday party, year-end party.

Clubs: Table tennis, running, and more .