Customer Service Intern

About the Team Customer Satisfaction Service Operation manages Samsung's authorized service network: repair, warranty, and product recall processes. The CS Intern will support the end-to-end warranty claim validation workflow, from identifying suspicious cases, verifying them against Big Data records, coordinating with Authorized Service Centers (ASC) on disputed claims, to following up on monthly ASC payments. Key

Responsibilities: Validate warranty claims by reviewing service records, Big Data, and GPS data to ensure compliance. Coordinate with Authorized Service Centers (ASC) to investigate suspicious cases, follow up on supporting documents, and facilitate warranty claim resolution. Prepare operational reports and provide regular updates on warranty verification outcomes to the Customer Service Operations team. Support monthly service operations, including invoice verification, payment processing, and cross-functional coordination with Finance and external partners.

Bachelor’s degree in Business Administration, Customer Service Operations or service-related functions Strong analytical skills with the ability to review data, identify operational issues, and support improvement initiatives.

Able to communicate and present in Vietnamese and English Customer-oriented mindset, proactive working attitude, and strong teamwork/cross-functional collaboration skills.

Able to integrate AI tool in work

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