Customer Service - Home Appliances (Night Shift)

Scope of Work Handle customer inquiries via calls, email, chat, and messaging channels. Resolve customer issues, provide accurate information, and ensure a positive service experience. Escalate urgent or complex cases to the relevant teams when necessary. Stay updated on products, processes, and customer service guidelines to deliver effective support

Requirements:High school graduate or equivalent. English proficiency at B2 level or above (speaking, listening, reading, and writing). Comfortable working in a 100% English-speaking environment. Strong communication and problem-solving skills. Customer service experience is an advantage. Compensation &

Benefits:Average Gross Income: VND 11,000,000 – 13,000,000/month Base Salary: VND 7,500,000/month Meal Allowance: VND 500,000/month Voice Support Allowance: VND 1,000,000/month (applicable while supporting voice calls) Night Shift Allowance: 30% of the base salary Monthly KPI Incentive: VND 900,000 – 1,200,000/month 100% salary during the 2-month probation period Social insurance and statutory

benefits:in accordance with the Labor Law 24/7 accident insurance 14 annual leave days 13th-month salary Annual health check-up Professional working environment with excellent career growth opportunities Working Schedule 9-hour shift (7.5 working hours + 1-hour meal break + 30-minute break) Example shift: 7:30 PM – 4:30 AM Shift schedule is assigned by the Team Leader/Line Manager 5 working days per week (40 hours/week) Fixed day off on Sunday plus one rotating day off each week Project Operating Hours Monday – Friday: 7:30 PM – 7:30 AM Saturday: 8:00 PM – 5:00 AM Work Location Tech Valley Lot 46, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.

High school graduate or equivalent. English proficiency at B2 level or above (speaking, listening, reading, and writing). Comfortable working in a 100% English-speaking environment. Strong communication and problem-solving skills. Customer service experience is an advantage. Compensation &

Sales Commission

Career Path

THR

Perform Bonus

Training/Certification