Customer Service (for Sugo App)

Responsibilities: 1. Handle user inquiries, feedback, and issue resolution through in-app channels, ensuring timely and effective support. 2. Conduct content and behavior review to ensure compliance with platform policies and standards. 3. Take appropriate actions against violations (e.g., fraud, fake transactions, off-platform redirection) in accordance with platform rules.

1. Fluent in Vietnamese and Chinese. 2. Customer-oriented with good communication and service mindset. 3. Responsible, detail-oriented, patient, and able to handle repetitive tasks. 4. Prior experience in customer service, content moderation, or platform operations is preferred. 5. Experience in the internet industry is a plus. WHY JOIN SUPERCLUSTER ENTERTAINMENT?

Competitive salary package + attractive performance bonus + 13th month...

Thưởng: Attractive performance bonus Performance bonus based on individual contribution and company performance

Chăm sóc sức khoẻ: Comprehensive healthcare insurance package

Nghỉ phép có lương: 13th month salary

Đào tạo: Annual health check

Cơ hội du lịch: Annual Company Trip

Hoạt động nhóm: Weekly Tea Break activities Monthly Birthday Celebration Quarterly Team Building events

Khác: Young, international and fast-growing working environment Opportunity to grow with the booming creator economy industry