Customer Service Executive

and Duties: Respond promptly and professionally to customer inquiries via social media and online platforms; Provide product/service consultations and help users resolve their concerns using customer service tools; Identify and report user issues during service usage and coordinate timely solutions; Collaborate closely with the Customer Service team to ensure seamless service operations; Carry out additional tasks as assigned by the Customer Service Manager.

and Skills: At least 1 year of experience in a customer service role; Proficiency in Korean or English is highly preferred; Clear, friendly, and easy-to-listen voice with polite and effective communication skills; High level of carefulness, responsibility, and reliability in work; Ability to persuade, negotiate, troubleshoot, and manage unexpected situations calmly; Have a personal laptop.

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