CUSTOMER RELATIONSHIP SPEACIALIST - ACCOUNT MANAGER (CA ĐÊM)

Own and manage a portfolio of client accounts as the primary point of contact.

Deliver an exceptional client experience by resolving all inquiries and issues end-to-end.

Guide clients through the program, including settlement progress, offers, and payment plans.

Present settlement options clearly and support clients in making informed decisions.

Proactively monitor client activity (deposits, progress, risks) and take action to keep them on track.

Identify and prevent potential drop-offs by engaging and supporting clients consistently.

Collect and review required client documents to ensure the program progresses smoothly.

Prepare and coordinate necessary documentation for negotiations with creditors, including obtaining client signatures for documents.

Underwrite enrolled debts by reviewing client information and supporting documents to determine eligibility and accuracy.

Communicate with banks to verify account information, confirm authorizations, and resolve account-related inquiries.

Maintain accurate, timely documentation of all client interactions in CRM.

Ensure all communications meet compliance and quality standards.

Partner with internal teams to drive efficient resolutions.

Take full accountability for client satisfaction, retention, and overall account health.

Perform additional duties as assigned by management to support departmental and organizational goals. II.

Minimum 1 year of experience in Customer Service/Customer Care Representative/Customer Relationship or equivalent positions.

Strong communication skills with the ability to explain complex financial concepts clearly and professionally.

Fluency in English, US accent (work with customers/partners and banks in the US, work with English 100%, IELTS 7.5 or above/equivalent, speaking skill 7.0 or above). Preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.

Age between 22 – 35 years old, in good health condition, and able to work night shift.

Proven ability to handle multiple client accounts and manage high-volume workload effectively.

Strong problem-solving skills with a proactive and solution-oriented mindset.

High level of ownership and accountability in managing client outcomes.

Careful, meticulous, and detail-oriented with the ability to review documents, verify information, and ensure a high level of accuracy.

Experience using CRM systems and managing structured workflows is a plus.

Ability to collaborate cross-functionally with internal teams.

Preference will be given to candidates who:

Can start working immediately, attend

Career Path

Team-building events

Training/Certification

Annual Leave

Insurance