Customer Experience Specialist (CES)

The role You are the face of the guest journey at Number 160 Spa. You welcome guests, run consultations in our lounge, understand what each guest needs today, and guide them to the right treatment. You turn first visits into bookings — and bookings into guests who come back. What you will do

Run guest consultations...

Experience in consultation, advisory or premium guest-facing roles

Confident English; Korean, Chinese or Japanese a strong plus (several even better)

Natural ease with guests — warm, attentive, zero friction

Sales flair: you enjoy closing without ever feeling pushy

Genuine interest in beauty and health · immaculate appearance and presence

Thưởng: Competitive compensation with performance-based upside

Đào tạo: Training on our treatment lines and consultation approach

Khác: A founding-team role in a new premium spa concept in District 1 Real ownership of the guest experience — your decisions shape how Number 160 feels