Tổng quan công việc
PURPOSE AND SCOPE OF ROLE The purpose of the Customer Care Supervisor role is to monitor service delivery, manage customer expectations, to ensure that all problems / questions of the clients are quickly and proactively resolved, take the lead in service recovery and to assist the Operations Manager in monitoring the Operations teams.
RESPONSIBILITIES:& TASKS Customer...
Kỹ năng chính
Yêu cầu
QUALIFICATIONS AND KNOWLEDGE EXPERIENCE
Tertiary studies in Tourism, Hospitality, Economics or
Minimum 3 years in Travel, Hospitality or 2 years Business in Customer Care Services
Foreign cultures understanding
Extensive destination knowledge SKILLS
Excellent written and spoken English
Fluent written and spoken Spanish ( if applicable)
Thorough understanding of MS Office (Excel, Word, Power point etc.)
High proficiency in interpersonal...
Quyền lợi
Chăm sóc sức khoẻ: Annual health check
Nghỉ phép có lương: Annual leave paid
Máy tính xách tay: Laptop
Thông tin bổ sung
Sales, Khách sạn, Nhà hàng
Tiếng Anh, Tieng Tay Ban Nha