Customer Care Officer (Korean & English Speaking) (Hanoi or HCMC)

Position Overview The Customer Care Officer plays a critical role in upholding EXO Travel’s premium service standards by managing guest inquiries and resolving issues from routine requests to major incidents.

Serving as a vital safeguard for guest satisfaction, this position requires a calm, highly solution-oriented mindset in high-pressure situations.

Through proactive problem-solving and quality assurance,...

Ability to work in Hanoi or Ho Chi Minh City

Fluency in both Korean and English (spoken and written)

Availability to work 5 days per week on a shift schedule including weekends ( 8 working hours between 07:00 – 22:00 Korea Standard Time)

Strong problem-solving and crisis management skills

Strong service mindset with high...

Chăm sóc sức khoẻ: Private healthcare insurance after probation.

Nghỉ phép có lương: 18 annual leave days, transferable to next year.

Đào tạo: Access to online courses and in-house training opportunities

Hoạt động nhóm: Supportive and collaborative work environment with engaging team-building activities

Xe đưa đón: Parking facilities provided

Khác: *Hybrid working arrangement *13th month salary up to the business performance of each year. *Additional

benefits:will be discussed during the interview process