CUSTOMER CARE LOGISTICS - FULLTIME - HCM

You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.

Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.  To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care.  To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.  To qualify customer inquiries + provide quotations within the given price band, then following up to ensure quotations are accepted + closed.  To support customer onboarding in line with working instructions.  To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.  To create, review + refine customer reports.  To ensure delivery against all financial targets + strategic objectives.  To update shipment status timely to customer.  To update and input buying cost & selling price in details into SALE’s system accurately and completely.  To coordinate with the Cust Leader to understand and correctly execute the handling procedures for complex cases or those with unclear directions.  To collaborate with Finance to check Debit/SOA from providers, response and ensure cost is billed exactly.

Your day begins with reviewing shipment status details + new customer orders for completeness.

You will then work with our Operation Care teams to ensure all operational delivery tasks are achieved as per the customer promise.

Every day will be different but will always focus on the customer.

During your day you will interact regularly with your customers via different media to solve challenges, give advice, offering rates + options for future bookings.

You will attend meetings with your colleagues to discuss our customer promise key performance measurements + brainstorm about options for improvements.

Your analysis of your own customer portfolio against these measurements will be a critical input to each of these discussions

 Strong focus on customer + stakeholder relationships  Strong time management  Good command of English  Ability to concentrate, working under high pressure, accuracy, patience, team-working

· Competitve salary; 13 th month salary bonus, productivity bonus; · Team building, Company trip; · Social insurance, additional health insurance, periodical health check; · 12 days annual leave; · Annual salary review; · Professional, dynamic and friendly working environment;