Course Consultant – Indonesia Operations

As a Course Consultant, you are the first point of contact for prospective learners and corporate clients exploring our training programmes. You will guide them through the enrolment journey — from initial enquiry to course selection, enrolment, and beyond — ensuring every learner feels understood, supported, and confident in their decision. This role combines consultative selling, learner support, and relationship management. You will work with both individual learners (B2C) and organisations seeking training solutions for their teams (B2B), tailoring your approach to each context. Key

Responsibilities:1. Learner Consultation & Course Advising Engage with prospective learners and corporate clients via phone, WhatsApp, email, or in person to understand their learning goals and needs Recommend suitable courses and learning pathways based on the learner's background, objectives, and budget Clearly explain course content, structure, schedules, pricing, and outcomes in a way that builds confidence and trust Handle objections professionally and provide accurate, helpful information to support informed decision-making Tailor consultation style appropriately for individual (B2C) vs. corporate (B2B) prospects 2. Sales & Enrolment Convert enquiries into enrolments by guiding prospects through the sign-up and payment process Identify upsell and cross-sell opportunities — such as advanced modules, bundle packages, or complementary courses — based on learner needs Meet monthly enrolment and revenue targets as agreed with the Sales Manager Maintain accurate records of leads, follow-ups, and conversions in the CRM system Follow up on pending enquiries and warm leads in a timely and culturally appropriate manner 3. Post-Enrolment Support & Onboarding Welcome newly enrolled learners and ensure a smooth onboarding experience — including orientation, platform access, and schedule confirmation Coordinate with the Class Admin team to ensure learners have all the information they need before their first session Act as the primary point of contact for learner questions during the early stages of their course Address concerns or issues promptly, escalating to the appropriate team when needed 4. Learner Progress Monitoring Conduct regular check-ins with active learners to monitor satisfaction, attendance, and progress Identify at-risk learners who may be disengaging or falling behind, and proactively offer support or solutions Gather learner feedback and relay insights to the instructional and operations teams for continuous improvement Support learner retention by maintaining warm, ongoing relationships throughout the course duration Highlights of the position: Income up to 15 million VND/month (including base salary and KPI), excluding commission. Base salary: 10,750,000 VND/month. Monthly KPI bonuses and attractive commission based on work performance. Work in an international environment, directly with the Indonesian market. Opportunity to become one of the first members to build and develop Indonesia Operations at the company. What will you do? Advise and recommend suitable courses to students and corporate clients. Accompany students from the initial course research to registration completion. Care for and support students throughout their learning process. Monitor, update, and manage customer information on the CRM system. Collaborate with departments to provide the best learning experience for students.

What We're Looking For Required

Qualifications:At least 1 year of experience in Sales, Customer Service, Education Consultant, or related positions. Proficiency in English for business purposes. Strong communication, consulting, and customer service skills. Proactive, meticulous, and able to manage multiple tasks simultaneously. Plus Points if you: Experience in education, training, or EdTech. Experience working with business clients (B2B). Knowledge of Bahasa Indonesia or understanding of the Indonesian market. Experience using CRM, Google Workspace, or other online work tools.

Benefits:Base salary of VND 10,750,000/month. Income up to VND 15,000,000/month when KPIs are met, excluding commission. Monthly commission and KPI bonuses based on business results. Quarterly performance bonuses for high-achieving individuals. Comprehensive training on products, processes, and consulting skills. An international, dynamic work environment with many learning opportunities. Clear career development path. Full participation in all

benefits:as stipulated by law.

What We Offer Compensation Structure Total compensation consists of two components: a fixed monthly base salary and a variable performance incentive. Both components are negotiable based on experience and will be confirmed during the offer stage. Base Salary Paid on a fixed date each month. Monthly Incentive Variable incentive paid monthly, based on enrolment count and revenue generated. Calculated against agreed monthly targets. Quarterly Bonus Additional bonus paid at the end of each quarter for sustained performance — based on cumulative enrolments and revenue across the 3-month period. Performance Metrics Number of enrolments closed + total revenue generated. Specific targets and incentive rates will be communicated during the offer and onboarding process. Other

Benefits:Full-time employment with standard Indonesian labour

benefits:(BPJS Kesehatan, BPJS Ketenagakerjaan) Structured onboarding and ongoing product training A collaborative team environment with clear career progression pathways The opportunity to be part of building something new — this is a foundational role in our Indonesia operations How to apply: Send your CV to: tuyendung@pma.edu.vn Email subject: [Course Consultant - Indonesia Operations] - Full name Zalo/Phone number: 0941663874 (Ms. Chi)