Course Consultant – Indonesia Operations

As a Course Consultant, you are the first point of contact for prospective learners and corporate clients exploring our training programmes. You will guide them through the enrolment journey — from initial enquiry to course selection, enrolment, and beyond — ensuring every learner feels understood, supported, and confident in their decision. This role combines consultative selling, learner support, and relationship management. You will work with both individual learners (B2C) and organisations seeking training solutions for their teams (B2B), tailoring your approach to each context. Key

Responsibilities:1. Learner Consultation & Course Advising Engage with prospective learners and corporate clients via phone, WhatsApp, email, or in person to understand their learning goals and needs Recommend suitable courses and learning pathways based on the learner's background, objectives, and budget Clearly explain course content, structure, schedules, pricing, and outcomes in a way that builds confidence and trust Handle objections professionally and provide accurate, helpful information to support informed decision-making Tailor consultation style appropriately for individual (B2C) vs. corporate (B2B) prospects 2. Sales & Enrolment Convert enquiries into enrolments by guiding prospects through the sign-up and payment process Identify upsell and cross-sell opportunities — such as advanced modules, bundle packages, or complementary courses — based on learner needs Meet monthly enrolment and revenue targets as agreed with the Sales Manager Maintain accurate records of leads, follow-ups, and conversions in the CRM system Follow up on pending enquiries and warm leads in a timely and culturally appropriate manner 3. Post-Enrolment Support & Onboarding Welcome newly enrolled learners and ensure a smooth onboarding experience — including orientation, platform access, and schedule confirmation Coordinate with the Class Admin team to ensure learners have all the information they need before their first session Act as the primary point of contact for learner questions during the early stages of their course Address concerns or issues promptly, escalating to the appropriate team when needed 4. Learner Progress Monitoring Conduct regular check-ins with active learners to monitor satisfaction, attendance, and progress Identify at-risk learners who may be disengaging or falling behind, and proactively offer support or solutions Gather learner feedback and relay insights to the instructional and operations teams for continuous improvement Support learner retention by maintaining warm, ongoing relationships throughout the course duration

What We're Looking For Required Minimum 1–2 years of experience in sales, customer service, education consulting, or a related field Strong interpersonal and communication skills — able to build rapport quickly and explain information clearly Comfortable handling both inbound enquiries and outbound follow-ups Working proficiency in English (required); proficiency in Bahasa Indonesia is preferred Organised and detail-oriented — able to manage multiple leads and learner relationships simultaneously Familiarity with CRM tools or willingness to learn Preferred Prior experience in the education, training, or e-learning industry Experience selling to or communicating with corporate clients (B2B) Understanding of Indonesian learner behaviour, motivations, and common objections in the education context Comfortable with digital communication tools including WhatsApp Business, Google Workspace, and video conferencing platforms

What We Offer Compensation Structure Total compensation consists of two components: a fixed monthly base salary and a variable performance incentive. Both components are negotiable based on experience and will be confirmed during the offer stage. Base Salary Paid on a fixed date each month. Monthly Incentive Variable incentive paid monthly, based on enrolment count and revenue generated. Calculated against agreed monthly targets. Quarterly Bonus Additional bonus paid at the end of each quarter for sustained performance — based on cumulative enrolments and revenue across the 3-month period. Performance Metrics Number of enrolments closed + total revenue generated. Specific targets and incentive rates will be communicated during the offer and onboarding process. Other

Benefits:Full-time employment with standard Indonesian labour

benefits:(BPJS Kesehatan, BPJS Ketenagakerjaan) Structured onboarding and ongoing product training A collaborative team environment with clear career progression pathways The opportunity to be part of building something new — this is a foundational role in our Indonesia operations