Complaint Handling Assistant Manager/Phó Phòng Xử Lý Khiếu Nại

Key Accountability 1. Team management and development

Responsible for the efficient and professional daily operations of the Complaint handling team, ensuring both staff performance and effective operational systems.

Coordinate well with other departments to optimize cooperation.

Ensure efficient administrative procedures in the team, including accurate and timely reporting.

Develop short-term and long-term plans for the...

University graduate.

Open-minded and have a good spirit of cooperation.

Service mindset: Always prioritize customer experience. Ability to analyze and understand customer behavior and desires / expectations.

Strong leadership and management skills.

5 years of experience in Complaint handling or related field.

Proficiency in MS Office, data analysis.

Good at English.

Thưởng: Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.

Chăm sóc sức khoẻ: Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).

Nghỉ phép có lương: 16 Annual leaves.

Khác: Gifts for newcomers and on special occasions. Modern facilities in the spacious office.