Client Success Executive

Serve as the primary point of contact for clients throughout their journey with the company.

Build and maintain strong, long-term relationships with customers.

Understand clients’ business needs and provide appropriate solutions and recommendations.

Coordinate with internal teams (Business Development, Product, Development, and Support) to ensure successful project delivery.

Conduct product demonstrations, onboarding sessions, and user training when required.

Monitor customer satisfaction and proactively resolve issues or concerns.

Follow up regularly with clients to ensure product adoption and continued success.

Gather customer feedback and collaborate with internal teams to improve products and services.

Prepare reports on customer engagement, retention, and satisfaction.

Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field. Good command of English, both written and spoken. Friendly, positive, and outgoing personality with strong interpersonal skills. Excellent communication, presentation, and problem-solving abilities. Customer-oriented mindset with a passion for helping clients succeed. Ability to manage multiple clients and projects simultaneously. Proactive, responsible, and able to work independently. Preferred

Qualifications:Experience in Client Success, Account Management, Customer Service, or related roles. Experience working in the software industry, SaaS, IT services, or software outsourcing is highly preferred. Knowledge of software development processes and digital transformation projects is an advantage.

Career Path

Perform Bonus

Annual Leave

Work Insurance

Health Insurance

Insurance