Chăm sóc Học viên - Learning Advisor (Offline)

Working location: 20 Vo Truong Toan, An Khanh Ward (former D2), HCMC Working hours: Full-time 40 hours/ week Mondays off and 1 weekend off (Saturday or Sunday) Tuesday to Friday, earliest start from 10:00 and latest end at 20:30 Saturday or Sunday, earliest start from 08:30 and latest end at 17:30 _______________________________ RESPONSIBILITY 1. Student Management & Support Monitor student progress, attendance, and classroom behavior closely; Act as the primary point of contact between the center and parents to provide regular updates on student performance; Coordinate with teachers and the Academic team to implement intervention strategies for students struggling academically or behaviorally. 2. Retention & Re-enrollment Manage the re-enrollment process by consulting with parents on the next steps of their child's learning journey; Monitor key performance indicators (KPIs) related to student retention and satisfaction. Proactively address concerns to minimize student drop-outs. 3. Operational Coordination Partner with various internal teams (Sales, Academic, Admin) to ensure smooth transitions between academic quarters for students; Assist with administrative tasks such as reminding parents of tuition deadlines and supporting the finance team with collections; Participate in organizing center events/images and extracurricular activities to build a strong community. 4. Customer Service & Complaint Handling Handle inquiries and resolve complaints from parents and students professionally and promptly; Maintain a high level of customer satisfaction by ensuring a ""customer-focused"" mindset in all interactions.

REQUIREMENTS:1-2 years of working experience in Customer Services, Student Services/Counseling or Business Development; Good verbal and written communication skills in both English and Vietnamese; Proficient in leveraging AI tools (such as ChatGPT, Gemin,..) to optimize customer service process, analyze learning data, and enhance operational efficiency; Basic computer skills and willing to learn new platforms; Proactive, self-starting, curious and positive attitude; Detail-oriented and patient with a customer-focused mindset.

BENEFITS:Compensation Competitive base salary and performance-based incentives; Receive 100% of base salary during the probation period; Mandatory social insurance is fully paid based on actual base salary; Laptop provided or allowance for using personal laptop for work purposes Employee

Benefits:Welcome kit on your first day; A voucher for welcome lunch with your team; A voucher upon passing probation; Private medical insurance and annual health check; Support for major life events; Special discounts for family and friends on E2 courses; Milestone & Performance Rewards Sherpa Award for outstanding contributors; Bonus for annual work anniversaries; Bi-annual performance bonus; Work-Life Balance Unlimited vacation leave policy for full-time employees; Enjoy approximately 2-week Tet Holiday and 2-day off for Christmas; Department outings twice a year; Weekly Friday Refreshments; Fun company-wide events like the E2 Party; Professional Development Substantial opportunity and training for career development; Advanced studies support for relevant courses or certifications; On-the-job training to grow your skills; Access to internal workshops and sharing sessions.

1-2 years of working experience in Customer Services, Student Services/Counseling or Business Development; Good verbal and written communication skills in both English and Vietnamese; Proficient in leveraging AI tools (such as ChatGPT, Gemin,..) to optimize customer service process, analyze learning data, and enhance operational efficiency; Basic computer skills and willing to learn new platforms; Proactive, self-starting, curious and positive attitude; Detail-oriented and patient with a customer-focused mindset.

Work Insurance

Team-building events

Health Insurance

Sales Commission

Perform Bonus

Training/Certification

Near Public Transport

Career Path

Pantry Area