Business Analyst Intern

You will be directly involved in implementing loyalty system projects for clients under the guidance of the Product Manager / Project Lead:

Collaborate with the team to gather, analyze, and clarify business

requirements:from clients (F&B, Retail, Banking, etc.)

Assist in preparing Business Requirement Documents (BRD), Functional Specification Documents (FSD, API Mapping), and developing User Stories

Design system flow diagrams (BPMN, Sequence Diagrams) and create basic wireframes/mockups to illustrate user experience

Support the setup and configuration of promotional programs (campaigns, point accumulation, rewards, etc.) on the internal CMS platform

Work closely with the Tech team (Dev, QC) to communicate

requirements:, participate in UAT, and ensure system quality before go-live

Prepare User Manuals and support client training sessions

Requirements (Basic):

3rd- or 4th-year students or fresh graduates in MIS, IT, Business Administration, or related fields

Strong logical thinking, analytical and problem-solving skills

Detail-oriented with strong documentation skills and attention to edge cases

Good communication and ability to work cross-functionally (Tech – Business) AI Usage (Encouraged):

Familiarity with AI tools such as ChatGPT, Copilot for learning and work

Ability to use AI for requirement analysis, brainstorming, drafting documents, and generating diagrams

Strong critical thinking with the ability to validate outputs and avoid over-reliance on AI

Strong awareness of data confidentiality when using AI tools BA Technical

Requirements:

Familiarity with tools such as Draw.io, Figma, and Balsamiq

Basic understanding of software development processes (Agile/Scrum)

Basic knowledge of APIs (RESTful), databases, and UI/UX Nice to Have:

Experience using Postman to analyze API request/response

Knowledge of CRM, Loyalty, Gamification, or system integration

Experience in real projects or academic/personal projects

WHAT YOU WILL ENJOY:

Practical understanding of loyalty and CRM systems

Hands-on experience working with enterprise clients

Project management skills and experience working directly with Product and Tech teams

Opportunity to become a full-time employee (Fresher/Junior BA) after the internship

BENEFITS:& INFORMATION: Beyond this, we provide:

Internship allowance

Structured training in BA skills and project management

1-on-1 mentorship from experienced team leaders

Opportunity to work on real projects and create impact for millions of users Information:

Location: Ho Chi Minh City (Xuân Hòa Ward)

Working time: Full-time / Part-time (flexible based on academic schedule)

Internship duration: 3–6 months