Associate Manager, Call Centre

POSITION PURPOSE This role focuses on managing the end-to-end lead scanning and qualification function, ensuring customer needs are accurately identified, leads are categorised appropriately, and opportunities are routed to the right teams for further engagement.

The position oversees telesales operations, team capability development, process governance, and service quality to improve lead management effectiveness, customer responsiveness, and...

POSITION SPECIFICATIONS COMPETENCIES (knowledge, skills, and abilities)

Bachelor’s degree in Business Administration or equivalent.

Excellent English and Vietnamese verbal and written communication skills.

Minimum 5 year of experience managing a telesales or inside sales team (10+ members preferred).

Experience in the education, fintech, banking, insurance, or healthcare industries is a plus.

Strong leadership, people management,...

Thưởng: 13th month Tet bonus (for Vietnamese candidates) Annual cost of living adjustment and performance-based bonus

Chăm sóc sức khoẻ: Healthcare plan (private accident, medical, and dental insurance, including annual health checks)

Nghỉ phép có lương: 20 days annual leave, public holidays, and 5 days paid sick leave

Giải thưởng: Recognition & awards programmes

Hoạt động nhóm: Various staff events through the year (outings, year-end party, sports activities and other events)

Khác: Highly competitive salary package (plus

benefits:), start from 35,000,000 VND commensurate with

qualifications:/experience Education support for staff, their dependents and immediate relatives