Application Support Supervisor (Core System)

The Job holder plays a role to support application/system, focusing on Core system for daily operation. Candidate is responsible for analyzing the business

requirements:, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth application/system operation. The job holder also ensures that the application/system issues can be solved on time. In charge of analyzing and preparing business and system

requirements:for the IT Lending Core systems Ensure proper due diligence and gap analysis is done for application implementation against the business

requirements:Work cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process. Providing system/application support for end user and know-how supports to internal teams. Managing and leveraging between end user’s expectation and the base lined business

requirements:Supporting User Acceptance Test for the project sign off. Project-management to implement of Lending Core system enhancement. Work with external vendor to follow up core system issues/enhancement. Configure the core system business rules for setup new products in core. Develop Core system APIs and other customization to fit to business needs. Support Core system operation (co-work with ICT operation team and ICT development team) Other tasks assigned by line manager, division head.

1.

Qualification University Degree majored in Information Technology 2.

Work Experience Minimum 05 years working experience in Software development and Application support.

Have experience on business analysis and system analysis.

Have experience on core banking, core securities or core lending system.

Have experience in project management for projects related to core system/product development Have working experience in Finance/Banking/Insurance/Securities is a plus.

3.

Knowledge Providing system/application support for end user and know-how supports to internal teams.

Work with external vendor to follow up core system issues/enhancement.

Experience on both Java, PL/SQL development Good experience on API development and system integration.

Have knowledge on ITIL framework and process 4.

Skills Good leadership skill for effective Team management Communication Problem-solving Effective application support Good collaboration Critical thinking Can-do attitude Time management

Colleagues: Friendly and dynamic working environment Annual leave: 14 – 20 Days of annual leave 3 days of sick leave with pay Get 1 additional annual leave for each 5 full years of service

Benefits: Competitive salary Attractive Bonus Guaranteed 13th month salary Annual salary review 100% probation salary Premium health insurance for employees Annual health check Other extras: Vietnam company trip Engagement and outdoor Quarterly/Yearly Employee Recognition Long service award: 5 years, 10 years, 15 years activities (birthday, football, charity etc)