Air Freight Customer Service Specialist (Hanoi)

Main tasks & key

responsibilities:

Develops relationship with allocated customers

Participates in joint Sales visits if necessary

Accepts all orders (from customer or overseas office) and processes them for handover to Operations

Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

Performs up- and cross-selling (inbound calls) for existing customers and passes on...

Qualifications:

Good knowledge of forwarding business, AFR products and business systems

Ability to identify and meet customer needs in a pleasant and friendly manner

Excellent communication and interpersonal skills

Good telephone and E-mail skills

Commercial attitude

Good at English (verbal/written)

Exceptional customer service skills

Detail oriented and strong follow-up skills

Proficient with Microsoft office (Word, Excel, Outlook)

Cargo Wise system knowledge is a plus.

Thưởng: Annual Bonus

Chăm sóc sức khoẻ: Private Health Insurance Package

Nghỉ phép có lương: Attractive annual paid leave