Admission And Customer Service Officer

1.

Customer relation management Build and maintain strong relationships with current and prospective students and their families.

Address inquiries and concerns in a timely and professional manner, ensuring a positive experience.

Conduct follow-ups to ensure customer satisfaction and identify opportunities for improvement.

Collaborate with the teaching team to understand course offerings and provide accurate information to clients.

Timely communicate feedback with the internal team and make suggestions to improve organization.

Provide good after sales service to have a high parent/ student referral source.

2.

Enrollment and Sales: Follow up on leads to meet enrollment and sales targets.

Conduct diagnostic tests and consult with prospective students and families to recommend suitable courses based on assessments and needs.

3.

Re-enrollment: Proactively drive re-enrollment and referrals to achieve sales goals.

Handle invoicing, payment collection, and coordination with the Accounting Department.

Develop and implement strategies for re-enrollment, targeting existing students to renew or upgrade their courses.

Analyze sales data to identify trends and adjust strategies accordingly to maximize enrollment.

Actively promote and sell our courses and services, meeting or exceeding monthly sales targets.

Conduct follow-up re-enrollment efforts to transform potential leads into actual enrollments, contributing to pipeline and sales targets.

Guide prospective students through the enrollment process, providing clear information on program options and pricing.

Coordinate follow-up for diagnostic tests and meetings with customers.

Process customer payments and ensure proper transfer of cash balances and documents to the Accounting Department.

4.

Administration Book & supplies inventory & ordering Translate and interpret feedback/program information to support teacher teams Organize and assist in PA exhibitions/workshops/demo classes and other educational events.

Maintain accurate records of customer interactions, sales, and enrollments in the CRM system.

Coordinate with the Academic team to ensure smooth operations, including scheduling classes and managing student files.

Collaborate with teachers to conduct parent teacher conferences Participate in team meetings and contribute ideas for improving customer service and sales processes.

Perform other duties as assigned by the Center Manager.

Fluency in Vietnamese and English is a must.

At least 1-year experience in sales/customer service or working experience in the education industry is plus.

Strong communication and interpersonal skills, creative problem-solving and time management Capable of thriving in high-pressure environments and meeting targets Strong focus on customer service Ability to work in a fast-paced environment and handle multiple tasks.

A passion for education and helping students achieve their goals.

At least Bachelor degree

Very competitive salary package (Negotiate based on qualification and experience) 25+ days of paid annual leave, 3 day sick leave Statutory insurance base on labor law + premium healthcare coverage Dynamic, international, and people-centric working environment Access to necessary tools, systems, and qualified leads to support sales performance Other

benefits:will be discussed during the interview