ACCOUNT OPERATIONS ASSOCIATE

Campaign Execution & Support: * Set up multiple types of promotions and visibility assets on the XFood apps accurately and timely according to specific business

. ○ Conduct thorough quality checks (QC) and rigorous follow-ups before campaigns go live to ensure zero configuration errors and a flawless user experience. ○ Set up and optimize company assets across in-app and base marketing platforms.

Process, Data & Reporting Management: * Build, maintain, and own internal processes and trackers within the Expansion Commercial Team to streamline workflows. ○ Track and generate regular reports on the total volume of campaigns aired, ensuring clear visibility on operational output and campaign status. ○ Execute continuous process improvement initiatives to build sustainable operations and achieve cost savings. ○ Leverage data to monitor performance and provide actionable feedback to cross-functional teams (Content, Marketing, GIP).

Stakeholder Collaboration: * Support the distribution of financial products by collaborating with external partners and internal functional stakeholders. ○ Communicate effectively across teams to align internal operations with external delivery commitments.

Administrative & Support: * Manage operational tickets by either resolving issues directly or assigning them to the appropriate Sales/KAM for resolution within the committed SLA. ○ Execute ad-hoc operations-related projects and administrative tasks as directed by the Manager to support business growth. Job

Requirements:● Experience: At least 6 months of operations experience, preferably in E-commerce, Fintech, or related fields. (Fresh graduates with high potential and strong logical thinking are welcome).

Technical Skills: * Advanced proficiency in Excel/Google Sheets is a must (e.g., VLOOKUP, Sumifs, Pivot Tables, Data Validation) for data handling and reporting. ○ Strong analytical, logical, and "number crunching" mindset. ○ Knowledge of programming languages such as SQL or Python is a strong plus.

Soft Skills: * Meticulous attention to detail and high sense of responsibility – checking and double-checking is a habit. ○ Strong follow-up and time-management skills to handle multiple campaign deadlines before they go live. ○ Very good written and verbal communication skills to collaborate effectively with internal stakeholders. ○ Ability to learn quickly, be proactive, and work independently in a fast-paced environment.

Annual Leave

Training/Certification

Career Path

Insurance

Team-building events