Account Health & Pricing Specialist

ABOUT US TurnKey FBA is an e-commerce business trading retail and wholesale across Amazon UK, US and EU marketplaces, through both FBA and FBM.

We also help brands grow through our end-to-end Amazon services.

The Role This role keeps our selling accounts healthy and our pricing sharp.

Once products are listed, you help keep them compliant, priced right and problem-free, across FBA and FBM, on our retail and wholesale accounts.

WHAT YOU'LL DO Support account health: Help keep accounts healthy and compliant across FBA and FBM, identify issues early, and prepare Plans of Action (POAs) to support appeals and reinstatements Handle compliance & logistics: Ensure listings meet marketplace compliance, manage documentation (VAT, EORI, LUCID, GPSR, FDA, etc.), and coordinate FBM shipping, labeling, and customs compliance.

Manage pricing and promotions: Set and adjust prices, fix violations, set up coupons and deals, and watch the Buy Box across our own and reseller listings.

Manage listings: Keep them accurate.

Expand to new marketplaces.

Handle buyer support: Respond to buyer inquiries, returns, refunds, and delivery issues with fast and accurate responses to keep metrics healthy.

Manage Amazon cases: Open, track, and follow up cases: listing errors, inventory issues, account discrepancies.

Keep inventory healthy: Improve sell-through.

Fix corrections, reconciliations, and mismatched data.

Keep data clean: Accurate and consistent across systems.

WHO WE'RE LOOKING FOR Sharp eye for detail, especially inventory, pricing, and compliance data.

Good written English.

You'll handle buyer messages, Amazon support, and internal comms (IELTS 6.5+ / TOEIC 800+).

Comfortable in Google Sheets / Excel (lookups, aggregation, filtering, sorting, text processing).

Keen to learn Amazon Seller Central, account health, and compliance.

We'll train the platform.

You bring the rigour.

Data reconciliation skills are a plus.

WHAT WE CAN OFFER A real international environment.

You work in English with a team here and in Europe Broad exposure: retail and wholesale operations across FBA and FBM, in the UK, US and EU Attractive lunch & transport allowance package Pantry with snacks and coffee, always ready Annual company retreats, plus regular team bonding 12 days annual leave, plus public holidays Full Health, Social and Unemployment insurance Working equipment provided Clear growth path.

We promote on performance, not tenure WORK SCHEDULE Probation period: 9:00 AM - 6:00 PM, Monday to Friday (on-site) Official period: 9:00 AM - 6:00 PM, Monday to Saturday (on-site) Probation: 2 months HIRING PROCESS Phone Screening Culture-Fit Interview (On-site) Technical Test (On-the-spot Test) Competency Interview (On-site) Offer & Onboarding

Work Insurance

Health Insurance

Perform Bonus

Team-building events

Meal Allowance

Insurance

Transport Money

Laptop Provided

Career Path